News
2019 FDIC Report on the Unbanked
The recent 2019 FDIC Report states that only 5.4% of people remain unbanked… Down from 8.2% in 2016…. NOT SO FAST!!!
SeeTek and other studies respectfully dispute that 5.4% is False and Misleading and here’s why:
The “unbanked” definitions of the 2019 FDIC Study have been reduced to represent a small parameter of factors.
In reality the REAL figures for the “unbanked” are worse now than ever before, why?
More branches closed since 2008 than the Great Depression and the majority have been closed in low to mid income areas (a 2017 Study) further disenfranchising an already stressed Bank Challenged™ market.
Since this 2017 Study, banks have closed MORE branches and continue to close branches as you read this…
Therefore from 2017 to 2021, or four years MORE, not less in fact MORE, traditionally banked people have now become “unbanked”.
Since these reports Covid has impacted banking closing even more branches!
Industry studies show that American’s as a whole have FAILED to adopt mobile banking!
These newly “unbanked” people are part of this failure to adopt Mobile Banking leaving them forced to use an expanding number of Check Cashers.
Does the FDIC have their indices set MUCH TOO LOW or in these rapidly changing times is the 2019 Report already Obsolete?
Causing the Banks/Credit Unions to believe they’re are doing a great job?
You bet! Let’s look at other factors!
Let’s throw the “underbanked” into the mix, defined as people that have bank accounts but seldom use them due to immediate cash needs and the banks location… which today is defined as CLOSED!
Driving the Unbanked and Underbanked numbers into the stratosphere… try 150 Million for a MORE accurate number!
With new data mining technology the FDIC in NOT using, we are able to say confidently that 164 Million people are now considered to be Bank Challenged™!
The 2016 FDIC Study FAILS to count children living at home with at least one banked adult…
There are 81 million people considered to be “banked” in America…. That’s ANOTHER 81 million children left out to the FDIC Study…
If you want to argue that 110 Million people are banked… you’re about to add 29 million children to the numbers!
Argue that some of these 110 Milglion children are minors… OK fine
Let’s rebut that with, 1.4 kids live at home…
Then let’s agree that at least 50 Million non minors still live at home… those 18 years and older…
Then agree to support that 50 Million figure w the now 81 Million Millennials that are now 18+ years of age….
That studies show, shun traditional banking… and agree that 31 Million Millennials are banked.
Agreeing to settle on at least 50 Million people out of the 81 Million not counted, should be counted as “unbanked”!
Check Cashing locations have now roughly 30,000 locations. A GROWTH OF 30% since 2000.
EACH FiSCA location, for example, has an AVERAGE of 2300 customers.
[FiSCA, Financial Service Centers of America.. that are anything but…]
The other 30,000 locations are non FiSCA franchises.
That’s 60,000 NON bank locations… why can’t the Banks and Credit Unions run 60,000 REAL Financial Service Centers?
OuterBanx® allows for just that solution!
The 5.4% “unbanked”, as reported by the 2019 FDIC Study does not accurately represent 69 million people.
A 2017 report forecasts the AFS (Alternative Financial Services) market to be worth $324 Billion….
5.4% Unbanked could NOT possibly sustain the $324 Billion figure!
Again here we are 4 years later…
The Oct 2020 Economic Innovation Group (EIG) Report, based on results crunched since 2018, show without a doubt, a steady growth rate of Unbanked / Underbanked people and communities since their 2000 Report!
To now encompass a Distressed Communities Index (DCI) of Zip Codes virtually covering HALF of every State!
See the Red and Orange Zip Code covered maps!!!
Here; http://seetekcorp.com/bank-deserts.php
And Here on the EIG Site; https://eig.org/dci/interactive-map
EIG further reports that individual minority groups count for 10 to 25% of the unbanked population...
NOT included in any FDIC Report and seldom mentioned in any other report is the 2005 US Gov Report claiming that 11 Million undocumented workers live in the United States… a figure today thought to be more like 40 Million undocumented people… yes some of them minors…
With Covid raging on in America, people are losing their jobs and without any income, are losing the bank accounts adding even more to the Unbanked numbers!
In conclusion, you are able to determine for yourself how a REAL Bank Challenged™ number of 164 Million Unbanked / Underbanked people exist in America today.
OuterBanx® is here to remedy this 3rd world condition existing in America today!
Join us and let’s get to work!
So, why is OuterBanx® a face to face Customer Experience? The follow article is why…
Bank Customer Experience Scores are Going Down and I Know Why…
David Peterson
Chief Innovation Officer, Speaker, Facilitator and Advocate for Metacognition!
September 11, 2024
According to a recent Forrester report, Customer Experience (CX) scores at large FIs have taken a dramatic dip since the peak in 2020. Among banks that had multi-channel account access, CX was down 53%, a decline that Forrester declared as “unprecedented.” But the burning question is “Why?” According to Alyson Clarke, Principal Analyst for Forrester, the industry is working against its own interests in some cases. “I don’t know about you, but I find it just becomes increasingly harder and harder to talk to a human being at your bank when you want to,” says Clarke.
The Forrester report was the subject of a recent Financial Brand article (link to read at end of this article). What Clarke and others suggest is that larger financial institutions are making it harder to access customer support. The inference is this direct access is being limited in lieu of the self-serve channels. Clarke even goes so far as to say that “banking is not Amazon, if something is not right, you want to speak to a person.” And yet, based on my own experience and from talking to many bank customers of all age groups, the need to “speak” to someone is not ever mentioned as a necessity being restricted. What customers want is an option to resolve problems in the most efficient way possible that aligns with their desired method of support.
As most community banks offer greater access to self-serve options such as online and mobile banking AND make those self-serve applications more compelling, it’s easy to see that customers would prefer to access their financial information at a time and place of their choosing with whatever device they have in their hand. It’s inevitable that some using those apps might have an issue while online where they need support from the institution. Does that mean that they need a phone call? In fact, if they are accessing online via their mobile phone or app, it is not desirable to conduct a phone call for support. Thus, the option for a live SMS chat or even better, a video chat integrated into the mobile app itself would be the most efficient and engaging way to resolve an online or mobile app problem.
According to Alyson Clarke, there is also the issue of digital banking lacking an emotional appeal. I think there is much truth in this statement. Banks do need to reach their customers from an emotional standpoint, but I believe this can be done without diminishing the value of fast, reliable self-service online banking. First, if we empty our retail branches of all of the transaction related activities and replace them with engaging personal experiences, that would make a branch visit way more compelling. Elements such as consultative selling, education and problem-solving would form the basic components of engagement banking. Add in such options as a Maker Bot 3D printer, Virtual Reality Cube or perhaps a professional podcasting booth. Any (or all) of these would be an immediate draw for people making the branch a destination visit. Especially if you want to attract younger customers, a demographic that banks desperately need to attract and keep. Notice I did not reference putting in a professional espresso maker. People will drive across town for a Starbucks, but fancy coffee maker does not a Starbucks make.
We can also reach customers emotionally if we would change our online/mobile banking to a game. I mean literally a game. This would not even be that hard, but it would take our collective will to lobby the vendors that make our online banking solutions to offer a gamified version of the mobile app. This is not even a Millennial or Gen Z issue. My mom is 95 years old, and she plays games on her computer or phone.
One final admonition from Clarke. She opines that those institutions that poorly rollout Generative AI (GenAI) solutions to attempt to up their CX game may be making things worse. While GenAI has great promise, it is still not ready for prime time. Firstly, there needs to be more work done to make sure that GenAI is correctly understanding the intent of queries. Even past that hurdle, GenAI is pretty “matter of fact” in what it delivers as responses. The level of empathy needed is still beyond most GenAI applications. If you are a Star Trek fan, think of Next Generations character Data with and without the emotion chip. The beginning of any interaction with a customer experiencing an issue must be “I am so sorry you are having difficulties, let me help you resolve that…”
Community banks are in a prime position to marry high tech self-service online apps with the personalized service that has been their hallmark for many decades. Just remember that great personalized service does not overcome a weak digital banking presence.
American Banker, BankThink
Big banks' closed branches are community bankers' big opportunities
By Ken Thomas September 09, 2024
Everything was going great at the new bank branch's grand opening until an important stockholder asked the CEO about a competitor's closed branch at the opposite corner of the same intersection. "Since you spent over $5 million on this new branch, how much are they asking for that similarly sized closed branch?"
When the CEO answered, "I don't know, we never looked into it," the shareholder politely smiled, left the event and later sold his stock.
Not only did the CEO's failure to investigate and ultimately purchase the closed branch cost the bank a few million and tons of time, but that equally attractive corner branch was scooped up by a much smarter bank that became its major competitor.Lesson learned: One bank's closed branch can be another bank's treasure.
But this is not always the case, because some branches should never have been opened at all. These problem branches may have been built on property owned or leased by a director or a friend, where they made good financial sense for them but not the bank.
This is one reason why the banking landscape is littered with closed branches. Freestanding bank branches, like bowling alleys, have a limited number of alternative uses. You can always tell when a Starbucks or other business is located in a former bank branch.
Banks are closing a record number of branches, not only because of M&A deals but also for financial reasons, such as generating cash to offset losses from the sale of underwater securities.
The total number of bank offices approached 100,000 in 2009, but declined to 77,770 as of midyear 2023, a nearly 25% reduction in just 14 years.
Banks open branches to generate new deposits and other business, but their closing can be justified with the increased use of digital banking.
The smartest bankers understand that while customers no longer visit a branch weekly or even monthly, they always want the option of a local office with a live person. Who wants to wait on the phone to discuss an urgent banking matter with someone from another country?
Starting with the ATM and other technologies, it was clear that even if we had a "cashless" society, it would never mean a " branchless "
Some bankers believe this more than others: JPMorgan Chase is the leading "net opener" of branches, while Wells Fargo is the leading "net closer." I have accounts at both banks, and my local branches have many people. The difference is that at JPMorgan Chase they are tellers and service personnel and at Wells Fargo they are customers waiting in line. While every bank wants the "100% location" for its next office, "placement" is only one of the six p's or determinants of a successful branch. A good branch must have customer-friendly personnel and policies, including weekend and extended hours. It must also offer the right products for its target market segment at the right price and be effectively promoting those products.
Philly Fed Says ‘Banking Deserts’ Are Growing. Does It Matter — and How Much is a Mirage?
Cheat Sheet A Philadelphia Federal Reserve Bank analysis indicates that branch closures between 2019 and 2023 created more 'banking deserts.' But with digital banking adoption accelerating, does the closure trend matter?
By Steve Cocheo Senior Executive Editor at The Financial Brand
Feb 2024.
The report: U.S. Bank Branch Closures and Banking Deserts (February 2024) Related interactive U.S. map, “Banking Deserts Dashboard”
Source: Federal Reserve Bank of Philadelphia
Why we picked it: The timing of the release of this research couldn’t have been better, by focusing on another side of the current U.S. bank branching debate.
We dug right into the Philadelphia Fed’s report in the wake of our coverage of the branch extension strategies of PNC, JPMorgan Chase and Frost Bank and about the debate between branch advocates and digital believers over the role and rationale for branches today.
The term “banking desert” goes way back— to the 1870s, according to one source. Definitions have varied from one study to another in recent years (We’ll get into how the Philadelphia Fed study authors define the term — which is significant.) Broadly, today “banking desert” means an area with inadequate banking service, mainly due to a lack of bank branches.
The term “desert” has acquired a certain currency in socioeconomic studies, which have looked at “food deserts,” “book deserts,” “medical deserts,” and “transit deserts.” Often these deserts occur in disadvantaged areas. But the Fed study brings a more nuanced — even at times counterintuitive — picture into focus when it comes to banking.
Banking desert studies tend to be published in the wake of major economic events. A rash of attention to banking deserts followed the 2007-2008 financial crisis, for example. The most recent round — other parts of the Fed system as well as other organizations have also published research on the matter — was triggered by trends in the wake of the pandemic.
The extensive statistics in the study are based on calculations the authors made using numbers from the S&P Global Market Intelligence SNL U.S. Bank Branch Data set. Only full-service branches and retail banking branches were included. Specialized and in-store branches and ATM locations were not.
Defining Banking Deserts Present, Potential and Past
Banking deserts rose by a net of 217 over the study period. At mid-year 2023 there were 3,618 banking deserts, up 6.4% from the 3,401 banking deserts that existed at the end of 2019. The report estimates that 12.3 million Americans live in banking deserts — 3.8% of the nation’s population.
The simple definition of a banking desert is a place where there is no physical banking service in the form of branches. In fact, there is no standard definition, according to the report. For purposes of the study, Philadelphia Fed staff framed three definitions of banking desert, each keyed to the type of market being examined. The key element is the presence or lack thereof of branches within a radius from the population center under analysis. The authors explain that the trio of distances account for the differing densities of the spaces in the markets:
- Urban markets: No bank branch in a radius of two miles. Urban banking deserts rose 7% over the study period.
- Suburban markets: No branch in a radius of five miles. Suburban banking deserts rose 6.3%.
- Rural markets: No branch in a radius of 10 miles. Rural banking deserts rose 6%.
03-04 MAY 2023
Las Vegas Convention Center
3150 Paradise Road,
Las Vegas,
NV 89109
Speaking
https://www.smartretailexpo.com/speakers/kevin-kerridge/
Exhibiting
https://www.smartretailexpo.com/exhibitors/seetek-llc/
In a Payments Industry First, Usage of Debit Cards Tops That of Credit Cards
By Peter Lucas
Consumers’ usage of debit cards has finally surpassed that of credit cards. Through the second quarter of 2022, 56.2% of consumers preferred debit as their primary payment card, compared to 39.5% for credit, according to a report from S&P Global Market Intelligence. Those numbers represent a dramatic change in the payments landscape, as just 40.2% of consumers cited debit as their primary payment card as recently as last year, compared to 54.6% for credit.
The reasons for the overwhelming shift are varied. On a broad scale, they include lower or no fees for debit card use, faster settlement, the additional security feature of a PIN for card-present transactions, and no interest charges. Another factor is that consumers view debit as a way to prevent overspending and better manage their finances.
“Predictability, low/no fees and greater ease of managing money are the primary benefits of using debit cards,” Jordan McKee, director, fintech research and advisory for 451 Research, a technology-research group within S&P Global Market Intelligence, tells Digital Transactions News by email.
Report: Large banks opened far fewer branches in minority areas since 2010
By Polo Rocha
September 29, 2022, 6:36 p.m. EDT
Large banks have been far more likely over the past decade to open branches in wealthier predominantly white neighborhoods than in communities of color, according to a new report.
The report, which examined trends at 14 of the largest U.S. banks between 2010 and 2021, found that they only opened 638 branches in low-to-moderate-income communities where people of color make up a majority.
That accounted for roughly 15% of the 4,130 total branches that large banks opened during th same time period a far smaller portion than the 61% of branch openings in predominantly white, middle to upper income neighborhoods.
https://www.americanbanker.com/news/report-large-banks-opened-far-fewer-branches-in-minority-areas-since-2010
S&P Global Market Intelligence
March 2021
There were a record number of bank branch closures during the pandemic in 2020, with banks closing 3,324 branches last year, according to a tally by S&P Global Market Intelligence.
SeeTek News
Nov 27, 20
SeeTek is proud to announce our latest offering, SWORD Sentinel™. We’d like to thank all our project partners in getting Sentinel off the ground in a mere 6 weeks!
With the Covid 19 virus front and center in people’s minds today and with the desire to return to “normal” lifestyles, the Sentinel will play a pivotal role in helping society deal with new threats while still allowing our freedoms not to be restricted to staying at home.
Stay tuned for more developments as we partner with other great solution providers!
SeeTek Eyes Events
Nov 22, 20
SeeTek is said to be looking at kicking off its new SWORD Sentinel™ project at several upcoming events across the nation.
New Strategic Partners
Nov 19, 20
The flood gates have opened up at SeeTek as multiple suitors court SeeTek. From hardware giants, software providers and industry Guru’s, top players look to dominate the Visitor Management market with their own version of the white labelled SWORD Sentinel™.
Sentinel and its line of satellite kiosks allow a safety net to been thrown over whatever venue that requires multiple levels of security all at one time, says SeeTek’s CEO Kerridge. Upon successful completion of a rigorous one minute registration process, from authenticating the user, their government issued ID, background checks and Covid temperature screen, a payment may be made and the user is presented with an RFID Photo ID Card allowing access to the venue and or multiple access points within the venue.
SeeTek Announces a New Role for SWORD Technologies
Oct 5, 20
Sensing an opportunity to send our patented bank technology in a new direction, Kevin Kerridge, CEO at SeeTek announced today that, “SeeTek will be entering the market with a new Covid 19 Solution designed to monitor and this slow the spread of Covid at Schools, Nursing Homes, Hospitals and other essential facilities.”
Our patented Scanned With Optical Recognition Devices, or SWORD technology, is capable of more than just on boarding new clients for a Bank or Credit Union, who have a more stringent on boarding procedure than TSA at the airports. SWORD maybe introduced into non financial markets to solve other challenges. SWORD was built to be flexible and thus function in any environment where a person wishes to enter, Kerridge went on to say.
SWORD Sentinel™ will leverage Artificial Intelligence to drive our Optical Character Recognition scanners, resulting in a quick, accurate authentication and data entry of a person and their documents. Adding a Covid temperature scanner and payment device will round out the offering while the mini satellite kiosks will play a supporting role at which ever venue Sentinel is installed.
AARP
Sept 2020
Financial Access Challenges for Older Adults
In 2017, an estimated 8.4 million households in the United States, representing about 14 million adults, had no checking or savings account at a bank or credit union.1 This figure includes roughly 3.5 million households headed by someone age 50 or older.2 When combining this population—often called the unbanked—with households that have accounts but still use some alternative services such as check cashers or payday lenders, these numbers rise to nearly 33 million households,3 a figure that includes 14.7 million households 50 and older. These major gaps in financial access demonstrate disparities that have become particularly troublesome during the COVID-19 pandemic. Those without bank accounts face added costs, risks, and obstacles in an environment where electronic payments take precedence over cash. Meanwhile, alternative sources of credit run the risk of trapping vulnerable borrowers deeper in debt.
Click to download the article
IBANYS President & CEO (66 member banks) gives a nod and shout out to SeeTek!!!
The President's Message:
IBANYS News and Updates
By John Witkowski, President & CEO
August 26, 2020
In just over one month, IBANYS will host our 2020 Virtual Annual Convention, which will be held September 30 - October 2.In the midst of the changes caused by the pandemic, our virtual convention is an innovative way for all of us at IBANYS to provide important and timely educational programming to New York community bankers -- just as we have always done in the past in our in-person programs. Please take a moment to read the many updates in today's newsletter about this new and exciting approach, learn how your bank can participate and be a part of this event in our new “normal”. We have information on topics, speakers, sponsorship opportunities and the opportunity for banks to make the virtual convention available to all bank employees. It's our way of continuing to provide the important information your banks need.
The Banking New York Magazine is reaching out to our industry leaders and partners asking you to nominate exceptional and qualified candidates for the New York Women in Banking Awards. Please take a few minutes to nominate a friend or colleague who you believe is deserving of being honored in our New York Women in Banking feature. Please click here to submit your nomination or view additional information.The deadline to submit your nomination is Thursday, September 4.
IBANYS newest endorsed vendor Bankers Healthcare Group (BHG) is pleased to invite you to an exclusive free meet & greet webinar on Wednesday, September 2nd at 10:00 a.m. ET
Meghan Crawford, SVP Bank Relationships will provide in depth details on how you can purchase high-quality loans using their state-of-the-art delivery platform, the BHG Loan Hub, designed for community Banks.
Click here to learn more and to register for the exclusive event.
Mark your calendars and registered today!! Don’t wait this is an outstanding opportunity to hear how you could grow your loan portfolio.
Here is a link to an article in Forbes on the unbanked and underbanked. The under-banked and un-banked population has always been an interesting question for banks. There are new ideas covered in this article to help 25% of the population have a bank account. While it's not mentioned in this article, IBANYS works with a company called SeeTek who has an answer to eliminating payday lenders and other high cost check cashing businesses. We are working with Kevin Kerridge, President and CEO of SeeTek to schedule a webinar for banks in NYS.Forbes.com Article -What Banking For The Unbanked Means For You click to read article
The FDIC's Quarterly Banking Profile reported that Community bank net income increased 3.2 percent in the second quarter from the same time last year.That contrasts with the overall banking industry's 70 percent decline in net income, due to the economic impact of the coronavirus pandemic. More than half of community banks reported higher net income despite a 273.2% increase in provision expenses. The increase was driven by gains on the sale of loans (up 142.2%) and securities (up 130.7%). Community banks reported year-over-year loan growth of 13.5%, driven by Paycheck Protection Program lending. The net interest margin for community banks decreased 17 basis points year-over-year to 3.51%, as the decline in average earning asset yields outpaced the decline in funding costs
- The Deposit Insurance Fund (DIF) balance rose $1.4 billion from the previous quarter to a record $114.7 billion. The reserve ratio declined 9 basis points to 1.30 percent due to an influx of more than $1 trillion in new deposits.
- During the second quarter, one new bank opened, 47 institutions were absorbed through mergers, and one bank failed.
Forbes
What Banking For The Unbanked Means For You
Jul 10, 2020
The COVID-19 pandemic has highlighted the plight of the unbanked and underbanked in America. For all of our progress as a nation over the past decade, more than a quarter of US households lack access to a basic bank account or other basic financial services.
Here is the Forbes.com Article on Unbanked discussed on our call:
https://www.forbes.com/sites/boblegters/2020/07/10/what-banking-for-the-unbanked-means-for-you/?sh=84bb4ac7325e
Or Click here to load the pdf.
2019
Why Remaining Demographic Agnostic Is Vital For Fintech In Payments Convergence
Shai Stern Forbes Councils Member
July 26, 2019
Despite mobile payments providers and credit cards, my mother and other members of the Silent Generation will continue to pay by check. Paper check remains the most common method of paying rent, even among millennials and Gen Z. Many medical bills, utility bills, taxes and nonprofit donations are also still made by check. On the business side, companies continue to pay vendors by check and accept check payments, alongside electronic methods.
Some financial technology (fintech) businesses have ignored check payments, focusing instead on card and mobile payment processing, and card companies that ignore cash and check are only touching a portion of payments. The most successful fintech providers are able to remain demographic agnostic and adapt to payments convergence by aligning their business to these three pillars: checks, Automated Clearing House/electronic and cards. To ensure these pillars function together, fintech companies should consider both integrated receivables and integrated payables to assist with all aspects of a payment from start to finish.
https://www.forbes.com/sites/forbesfinancecouncil/2019/07/26/why-remaining-demographic-agnostic-is-vital-for-fintech-in-payments-convergence/?sh=29c5c885539d
The Federal Reserve Payments Study: 2018 Annual Supplement
Check use up 7.5%
Debit card use up 10.4%
Prepaid up 10.5% which makes you ask...
Wouldn’t Debit be up 21.1% if people had access to a basic bank account?
INSTEAD of EXPENSIVE prepaid cards that were a grass roots payment solution BECAUSE there wasn’t any other choice AND Deposit & GO wasn’t available at time of study...
This brief provides 2017 national estimates and 2016 to 2017 growth rates for card payments. These estimates are based on survey data from a census of general-purpose card networks, payment processors, and issuers of private-label cards. The surveys covered four types of debit cards (non-prepaid, general-purpose prepaid, private-label prepaid, and electronic benefits transfer (EBT) supporting certain government assistance programs) and two types of credit cards (general purpose and private label).
This brief also provides new estimates of 2016 to 2017 growth rates for ACH and check payments as well as ATM withdrawals.
https://www.federalreserve.gov/paymentsystems/2018-December-The-Federal-Reserve-Payments-Study.htm
Click here to load the PDF.
National Alliance of Buy Here, Pay Here Dealers
National Independent Automobile Dealers Association
NABD/NIADA Newsletter Email
May 15, 2019-07-09
Leveraging Your Location with a FinTech
Feb 13, '19
I'm sure you've heard the term FinTech being thrown around lately in regards to tech giants Amazon, Google and how they might threaten the banks. Tech giants may affect the traditional bank space but does that really affect your non-traditional market space? Probably not, here's why and what you can do to leverage your dealership locations.
Banks have started to embrace FinTech's and their state of the art technology to help grow their footprint and offer "digital" services to their "bankable" clients. Retailers have started enhancing their locations with online delivery, pick up and financial services. But what about the auto dealer and their subprime customer? Chances are your dealership is located in a "Bank Desert". Bank Deserts have formed all over the US covering as much as one third to half of your State. Bank Deserts form when expensive traditional branches close due to a change in the neighborhood or a $3 million branch is just not viable to build. Or low to moderate income areas are redlined by the bank ie not enough income to support a bank branch. It's against regulations to redline addresses but the banks get caught doing it more often that you would think. The most telling feature of a Bank Desert are the number of check cashers, presently growing at 15-30%, as the bank move back into the cities. That doesn't mean Bank Deserts don't exist in cities. Most major cities have large pockets of low income people living in Bank Deserts. California has 5 of the top ten most unbanked cities in America and two more are runners up! The highest percentage of the Unbanked live in a large region of States from North Carolina through the entire South East and West across to California.
But what is a FinTech and how might it apply to your operation?
We've all heard the words, "Game Changer" before. Financial Technology (FinTech) companies developing state of the art bank and payment systems have been around for a while but are now just starting to make waves across many markets and concern in some. Recently the Banks themselves were terrified FinTech's would somehow impact their market. Then they embraced prepaid cards as a solution to servicing the subprime market. Prepaid cards are NOT bank products at all, far from it in fact! A new true bank product and delivery system was required.
Enter a FinTech which now offers mini bank branch terminals partnered with a bank in the same model as you would find an "Bank Branded" ATM in a retail store. The smaller POS footprint terminal banks anyone, "bankable" or the "unbanked" non-traditional subprime person we call "Bank Challenged"©. No or poor banking history, no or poor credit history, no questions asked, instant issue bank account with a Debit Card printed on the spot. And allows for automatic vehicle loan payments from the bank account that add up for you with no staffing or cash handling issues or long lines to be serviced on pay day! These are real "entry level" basic bank accounts not to be confused with non bank prepaid cards that are now rendered obsolete by this new bank product. This new mini bank branch opens your doors to become a Destination Dealership for banking and thus leveraging your location plus driving traffic and increasing vehicle sales! Put up your hand if you are selling too many cars... Put up your hand if you don't want a leg up on your competition!
And by the way, why are you letting your customers use a check casher when handling all that cash gives you a headache? Remember your Customer Service Course? Service, Service, Service ie customer contact w products your customer wants to buy! The check casher knows... now your dealership knows and you can compete!
Here's why you should be more than interested in Servicing your customers
Am I letting found money walk out the door?
What if there was a service that combined your $70 billion market share and yet captured some of the $68 Billion check cashing market AND other financial products your customer buys?
The subprime market you service is valued in excess of $325 Billion and yet buy here pay here auto dealers represent only about $70 Billion of that. And check cashers $68 Billion...
Said mini bank branch offers check cashing (deposit), with a financial product inventory that the subprime "Bank Challenged"© market would normally purchase elsewhere... well why not from you?
All the inventory items are electronic without any need for physical inventory. Money Remittance, Bill Pay, Cell Phone Top Up, eGift cards to name a few items. And every single purchase nets the dealership a revenue stream adding to your bottom line!
In the end, if you save your new customer the predatory fees that the check casher charges, 10% of their annual income ($2400-$4500)... didn't that just make their vehicle payments for the year? What did the check casher give them...?
Ride with Me & Bank for Free!© Could be your new campaign!
What other areas of your business can FinTech's assist in?
Having trouble with recurring vehicle payments?
Paper checks may be going the way of the dinosaur but don't kid yourself, 20 billion paper checks per year are still written and if not paper, electronic checks or ACH transactions count for another 24+ billion. Then there's the massive number of credit and debit card transactions... 47 billion debit transactions alone in 2012... many of these are recurring transactions. Sure that vehicle payment stream went well for a while and then those debits started bouncing. NSF payments are the bain of any Merchant. The over head to handle NSF payments is huge. Staffing, letters, legal and court time, the black holes of profit margins, sucking up cash and you probably don't even realize how much, until year end! Hopefully you do and there's a fix.
ACH NSF Electronic Payment recovery, falls under NACHA rules and regulations. NOT Check Collection Agent rules and regulations that employ antiquated, expensive methods and DO NOT recover recurring credit or debit charges commonly found in a buy here pay here contract. This means a new profit margin for your operation as you are NOT paying for Collection Agencies high fees ONLY to recover 50% of NSF items, the industry average, with 40-50% fee on top of that or .25 cents on the dollar back to you. NSF Electronic Payment Recovery services offer free recovery services, free web portal reporting, 70-90% of items collected, 100% of funds returned and electronically deposited into your bank account with free support for as long as you require!
Now take a moment, have a coffee and think about this... all electronic, no staff, 100% of recovered funds returned (not 25%) and 70-90% of items recovered (not 50%) and all other services included are FREE!
Equals "found money" by moving into the future!
How is that possible?
Some pretty smart FinTech guys with a fancy algorithm and state of the art computers!
Under NACHA rules for NSF Electronic Recovery Services, the company is allowed to present the NSF item more often than the bank and charge a State approved fee to the account holder on each NSF item. That's how the service is free to you... and the company makes a few bucks...
When's the last time you brought your POS card processing up to speed?
FinTech's are pushing change more often than you take your wife out on a date... unless you're "that guy".
Specialized Credit and Debit card processing for dealerships like you've never seen!
How about a free quote with aggressive rates even if other processors turn you down! And a comprehensive report of their rates...
But there's more! Free terminals, free support, free custom web portals with full reporting and no contracts!
The FinTech for you, crunches mammoth amounts of data and is laser focused on dealerships, the spin off information they can offer you is mind boggling. To get your business they are happy to Service, call it over Service, you!
What about a virtual marketing program that targets the shopping habits of your prospective clients via their cell phone with a text message within a defined geo-fenced area using Google Maps®? Sounds like Star Wars and you're not far off... but that's another entire story...
No matter what you do, you owe it to yourself to research what a FinTech can do for your operation to make it more streamline and ultimately more profitable than your Dinosaur competition will be down the street!
Drive your dealership into the future today with a FinTech and realize increased profits that impact your bottom line!
Mr. Kerridge is the CEO of SeeTek, LLC. Inventor and US Patent holder of SWORD® technologies.
More information may be found at https://buyherebankhere.com/
Buy Here Bank Here is a registered Trade Mark.
The people have spoken "Bricks not Clicks"™ to open a new bank account!
62.5% would rather open a new bank account at the branch with a person!
The SWORD Mini Bank Branch Terminal may be installed anywhere and everywhere!
2017
Why We Still Need Bank Branches!
By Chris Skinner
December 1, 2017
One, it supports a community and specifically the business community in the area. Businesses have different needs to consumers, and do often need access to a human. People forget that.
Two, money isn't the same as a Facebook update. If you lose a post saying what a nice time you're having, it's not the same as losing a deposit of $10,000. In fact, I often state that if you woke up today and find your bank app confirms the balance you expected, then you're happy. But how do you feel if the balance is -$10,000 short of what you expected? You're just going to sit and ignore it? Of course not – you'll call the bank or go to the branch to eyeball someone. This is because money is different; it's far more emotional than other parts of our life, because it's the controlling factor in our lives....Three, I think a lot of pundits forget what it's like to get your first job, first relationship, first car and first home. These are big moments in a young person's life, and to imagine they would all be dealt with through an app is a little bit strange.
Four, building on the last point, money is serious, critical and central to most people's lives, and needs a human interface. Sure, you can build the human interfaces into a Skype call, and we will, but removing the humanity and the human physical access from a service so fundamental to our lives is stupid. It demeans the role of the bank and banking, and is undermining the role this service has in people's lives.
[Need three more?]
Roberto Ferrari of digital bank startup CheBanca! in Italy articulated it most succinctly for me. When visiting his branch in Milan, I wondered why a digital bank had branches. He told me that it was for three reasons. The third is services, the second is trust, but the most important reason he gave me is marketing. His branch network was for marketing purposes.
Wow, that's a surprise, but I can see why. He told me that where the bank had a physical presence, they received two-and-a-half times more deposits and assets than where they did not. In other words, the bank that has a branch has far more chances of getting people's trust and money than those who do not.
https://banknxt.com/62230/still-need-bank-branches/
Raddon Reseach (a FiServ Company)
August 30, 2017
Mobile Bankers STILL want Branch Convenience!
The #1 Reason People Select a Financial Institution is Because of BRANCH Convenience!
78% of Mobile Bankers Live Near a Branch that's Convenient!
Mobile Banking Creates "Stickiness" Even if the Person Moves!
Find Out More. Watch the Video!
Bank Branches: Is The Writing On The Wall?
June 22, 2017
[Or... Mobile Bankings Rush to Fill the Bank Desert Void? Not so Fast! At Least Here in Traditional America...]
In a counter to sluggish interest rates, ever more complicated and taxing compliance regulation, and a weakened consumer market segment, bank executives across North America and Europe are taking the ax to "superfluous" brick-and-mortar bank branches.And while macro-economic factors, most of which represent the residue of the 2008 financial crisis, certainly led banks to water, a meaningful transition to digital channels requires a critical mass of customers willing to migrate to mobile or desktop banking in lieu of more traditional means.
Facts On The Ground
The last few years have bore witness to a somewhat jarring pace of bank branch closures,and the process has morphed from 'pruning' excess to deep cuts in infrastructure. Since 2012, JPMorgan Chase has trimmed national network coverage by 9 percent, while Bank of America has pursued a more aggressive strategy, shuttering the equivalent of 15 percent of its brick-and-mortar posts.
...Even Wells Fargo, which had been a last stand of sorts and resisted the urge to shrink network footprint, intends to close shop at 400 bank branches by 2018, on top of the 68 locations deemed redundant and unnecessary in 2016. And while the company claims this is a calculated move that merely reflects surging demand for online banking, Wall Street analysts have quipped doubts, and speculated that the fake account scandal may have forced the bank's hand.
Knock Knock. Who's There?
Children jokes aside, a little bit of due diligence can shed light on consumer behaviors and expectations - a first step in evaluating the life expectancy of branch banking. In the United States, alone, opinion has shifted from an openness to dabble in digital channels to an active embrace of it over the course of the last five years. Users are nearly twice as likely to engage financial institutions from wholly digital mediums now - whether that be mobile, desktop, or a combination of the two - than they were in 2012.
However, banks must not be so hasty to conclude, then, that it is open season on branch networks. Within that very same PwC survey, another nugget of information reflected the nuanced nature of consumer psychology. A majoritarian 62 percent believed that a grass-root, local presence was still necessary.
When overlaid with age, race, or socioeconomic distribution data, bank branch closures in the United States, too, become fraught with ethical asterisks. Indeed, network reductions disproportionately impact the elderly, poor and minority communities. The abandonment by banks of less affluent consumer segments has, in part, helped ignite the firestorm of predatory payday lending, which often relies on storefronts in under-served neighborhoods.
Ironically, while brick-and-mortar is more likely to be the banking vehicle of the poverty-stricken in North America and Europe, in Africa, Asia and beyond, it is through digital finance (or to be more precise, usually mobile money) that most are thrown a line to financial services.
Across the board, receptivity to - or at least consideration of - a variety of mobile-based transactions is far more entrenched in Africa, Asia-Pacific and Latin America. With the exception of the use of mobile payments in bars, restaurants or retail, European and North American respondents were much more resistant to mobile payment use cases than their African, Asian and Latin American counterparts - exemplified by the larger percentage of "not likely" segments. These mentalities, then, would presumably extend or bleed into comfort levels on mobile-only banking. If a user is amenable to conducting other sorts of financial activity digitally, it seems reasonable that banking would not be singled out as an exception.
Source: The Nielsen Mobile Shopping, Banking and Payment Survey Q1, 2016
This intuition appears to be reinforced by the data. The percentage of survey participants that fall into the "somewhat likely" or "highly likely" category, and would debate enrollment with a mobile-only bank, teeters around the 75 percent mark for Africa and Latin America, and topples the 80 percent mark in Asia-Pacific.North America, conversely, is just shy of 50 percent, and the plurality is not keen on the concept of a mobile-only bank.Europe, while marginally better, still barely exceeds 50 percent.
Moving Forward Is Not A Straight Line
Although most emerging markets are still in the midst of a slow, gradual brick-and-mortar bank branch build-up, over the long-term, the conditions seem more favorable to side-step physical networks. Consumers in these markets have had consistent doses of digitized financial services, which in many cases, was the first exposure to formal banking.
The same does not quite hold true in North America and Europe.Digital finance may be an unintentional culprit in further isolating vulnerable pockets of people from reputable financial institutions. Therefore, if branch closures are to continue unencumbered, digital finance needs to better involve those on the margins of finance - it cannot be a mechanism that simply filters them out.
On top of that, there are still roadblocks to consumer acceptance. Perhaps banks need to better advertise benefits or design incentive systems to help motivate a proverbial "toe-in-the-water" moment for digital banking. Some possible premiums or points of emphasis might include lower fees on investment products, discounts on lifestyle activities through retail partnerships, higher deposit interest rates, lower lending rates, or exponentially quicker turnaround time on transactions.
Even with an uptick in digital banking, though, the brick-and-mortar branch will probably evolve before it evaporates. Already, there are precedents of banks leveraging parallel networks to 'fill-in' and offer basic, popular in-person services. In 2012, most banks in the United Kingdom had opted into an agreement with the Post Office which allowed customers to deposit and withdraw funds at the 11,500 post office locations nationwide, in addition to cursory checking of account balance.
So, are we entering the dark days for branch banking? Dark days is too extreme, and dog days might be a better description.While brick-and-mortar banking is certainly at a crossroads, and its utility is becoming hazier or even lethargic and without innovation, its existence - in totality - is not really up on the chopping block.
© Mondato 2017
Banks could lose 60% of retail profit to tech startups: study
Globe & Mail
David Berman, BANKING REPORTER
March 25, 2017 September 29, 2015
Banks could lose up to 60 per cent of their retail profits to nimble fintech firms within the next decade, according to global consultancy McKinsey & Co., offering a particularly alarming outlook as new financial technology players nibble away at some of the more vulnerable areas of traditional banking.
The consultancy said that altogether banks are producing profit of some $1-trillion (U.S.) globally, providing a powerful incentive for startups to grab even a thin slice of that business with cheaper or more convenient services. Given that the number of startups is now estimated at 12,000, these slices can add up to a major threat.
https://www.theglobeandmail.com/report-on-business/fintech-startups-pose-threat-to-traditional-banks-retail-profit/article26587892/?ref=http://www.theglobeandmail.com&
Adults Don't Use Mobile Banking
While mobile banking app use took off in 2015, with member adoption of credit union apps growing by 35 percent on average, nearly 88 percent of U.S. adults did not use mobile banking because they felt their needs were being met without it.1
1 Source: https://www.statista.com/statistics/244250/reasons-why-us-users-didnt-use-mobile-banking-services/
Bank Failures Since 2009
There are bank closures... and then to make matters worse... there are bank failures...
| Year | Bank failure cost to DIF | Number of bank failures Total: 491 |
|---|---|---|
| 2016 (estimated) | $9.6 million | 1 |
| 2015 (estimated) | $894 million | 8 |
| 2014 (estimated) | $398.8 million | 18 |
| 2013 (estimated) | $1.165 billion | 24 |
| 2012 (estimated) | $2.785 billion | 51 |
| 2011 (official) | $7.945 billion | 92 |
| 2010 (official) | $22.904 billion | 157 |
| 2009 (official) | $38.732 billion | 140 |
2016
Payment Journal
August 23, 2016
Trend is consistent with Mercator Advisory Group Banking Channels research, which has found that customers and members strongly desire the option of having face-to-face contact at a branch -- when and where desired. This access to subject matter experts, even if only agree occasionally, can be an important driver of customer satisfaction and increased product deepending and long-term loyalty.
Bank executives argue, however, that branches remain crucial for acquiring new customers and doing more business with new ones. Closures, they say, would hurt revenue more than help reduce costs.
“Our customers still want to visit us,” Jonathan Velline, Wells Fargo's head of ATM and store strategy, told Reuters in an interview. “They're still coming to our stores and our ATMs at pretty consistent rates.”
Washington Post: Say goodbye to your neighborhood bank branch
Former Barclays chief executive Antony Jenkins laid it out in particularly stark terms in a speech last fall: The global industry, under pressure to meet customer demands for automation and cheaper services, will slash employment and branches by 20 percent to 50 percent over the next decade, he estimated.
“I have no doubt that the financial industry will face a series of Uber moments,” he said in the late-November speech in London, referring to the way that Uber and other ride-hailing companies have rapidly unsettled the taxi industry.
And that's not just the opinion of one well-informed man.
Francisco Gonzalez, CEO of BBVA Bank, said about “In 10 years, only 100 banks will have survived the digital wave.”
Realize these figures and representations are indicative of the "banked market" who have the education and unlimited access to online banking technology and therefore need not frequent a bank branch as a "bank challenged" person would have the need to. As proof of that, Check Cashers "thrive" in "Bank Desert" regions. Growing at a rate of 11% in 2014.
Life in a Banking Desert
Without access to basic financial services, poor and minority communities are more likely to use dangerous, high-cost options.
Mar 2016
A neighborhood saturated with fast-food restaurants and bodegas but lacking a grocery store would make it difficult to stick to a healthy diet. It would be similarly hard to manage finances and build wealth without a bank branch nearby. Unfortunately, that is exactly what an increasing percentage of U.S. households are being told to do: manage their finances and build wealth without access to a nearby mainstream bank branch.
This does not mean, however, that the evidence couldn’t be used to draw mixed conclusions. The New York Fed reports that lower-income communities and communities of color have been less affected than higher-income and majority-white communities by bank branch closings that occurred in the shadow of the Great Recession. However, these communities had less to lose to begin with. Lower-income communities and communities of color have been experiencing a shuttering of bank branches for nearly two decades—devolving into “banking deserts” for quite some time.
Federal deregulation in the 1990s allowed banks to pivot from primarily serving local communities to serving larger and more profitable geographic regions. Banks withdrew from local communities, closing their less-profitable branches that were often in lower-income communities and communities of color. High-cost alternative financial services began to occupy the communities once served by mainstream banking services, expanding at a rate of 15 percent per year since the 1990s.
When alternative financial services like payday lenders and check-cashing stores—the equivalent of fast-food chains and convenience stores in this scenario—swoop into neighborhoods left behind by mainstream banks, residents pay a steep price to meet their financial needs: The average borrower spends over $500 a year in interest just on payday loans. Residents end up diverting money that could have otherwise been used to pay for irregular expenses or to build wealth, instead paying to use the basic financial products that they so desperately need to manage their financial lives. Because like convenience stores in food deserts that don’t sell nutritious food that promotes good physical health, alternative financial services don’t sell products that build long-term financial health.
Technology like mobile banking and fintech innovations help close the geographic distance between households and brick-and-mortar bank branches, thereby increasing access to basic financial products. Yet technology alone cannot repair the negative impact that bank branch closures have had on mortgages and small business lending. Simply put, brick-and-mortar bank branches still matter for accessing credit to build wealth. Without a bank branch in their community, households have limited access to safer and more affordable products, like a savings account that could be used to pay for irregular expenses, or to invest in the future. And, as the New York Fed’s study indicates, residents lose access to small business loans and mortgages when bank branches close, hindering the investment and entrepreneurship needed to drive local economic growth.
https://www.theatlantic.com/business/archive/2016/03/banking-desert-ny-fed/473436/
2015
Biz Journal: More than 1,600 bank branch closures in the U.S. last year
Overall, there are 1,614 fewer bank branches in the United States today than there were a year earlier [2015]. Banking companies of all sizes continue to close offices as more consumers turn to digital banking and as a means to trim expenses. [Note many low income people do not have access to the digital world. They may be older, not trained or, according to AARP studies, just not be able to afford PC's, lap tops and smart phones. Having said that, to be fair and balanced, we have witnessed many homeless people with state of the art smart phones!]
https://www.bizjournals.com/buffalo/news/2016/01/15/report-more-than-1-600-bank-branch-closures-in-the.html
2014
Wall Street Journal: The number of U.S. bank branches has fallen to the lowest level since 2005
The number of branches in the U.S. dropped to 94,725 as of June 30, [2014], down 1,614, or 1.7%, from a year earlier and down 4,825 from the peak in 2009, according to the FDIC data.
https://www.wsj.com/articles/bank-branches-in-u-s-decline-to-lowest-level-since-2005-1412026235
NY Times: Criticism Grows as Check-Cashing Stores Expand in Poorer Areas
By WINNIE HU AUG. 5, 2012
Many of New York City's poorest residents do not have bank accounts, so these window transactions, repeated hundreds of times every day, are their primary contact with the financial system. Check cashers are as familiar to them as corner bodegas, and as reliable.
But an industry built on mutual convenience has come under increased scrutiny over the past decade as its stores have continued to become full financial centers, improving services like electronic bill payment, wire transfers and prepaid debit cards.
The expansion has spurred renewed criticism from advocates for poor residents and from bank officials, who say the check-cashing industry takes advantage of those who have no other options, and it has prompted more calls for consumer protections. Many of the industry's leaders say that they have been unfairly tarnished, that they provide needed services and that they are making improvements to their operations.
https://www.nytimes.com/2012/08/06/nyregion/as-check-cashers-expand-services-in-poorer-areas-criticism-grows.html